Legal
Privacy Policy
MTS MEDIA GROUP LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Fill out contact forms or request a consultation
- Subscribe to our newsletter or marketing communications
- Engage our services
- Communicate with us via email, phone, or other channels
This information may include:
- Personal Identifiers: Name, email address, phone number, company name
- Business Information: Industry/niche, company size, annual revenue, advertising budget
- Communication Data: Your messages, inquiries, and any other information you choose to provide
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing actions, including:
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: Information about how you use our website, products, and services
- Analytics Data: Website traffic patterns, page views, time spent on pages, and navigation paths
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
- Respond to your inquiries and provide customer support
- Process and fulfill your service requests
- Manage our relationship with you
- Deliver and improve our advertising and marketing services
- Analyze and optimize our website and services
2.2 Marketing and Communications
- Send you marketing communications about our services (with your consent)
- Provide you with information about industry trends and best practices
- Invite you to events, webinars, or consultations
2.3 Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Protect our legal rights and prevent misuse of our services
- Enforce our terms and conditions
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using your personal information depends on the specific context:
- Consent: You have given us explicit consent to process your personal information for a specific purpose (e.g., marketing communications)
- Contract: Processing is necessary for the performance of a contract with you
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, fraud prevention)
- Legal Obligation: Processing is necessary to comply with legal obligations
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Email Marketing Platforms: To send newsletters and marketing communications
- CRM Systems: To manage customer relationships and communications
- Analytics Providers: To analyze website traffic and user behavior
- Cloud Storage Providers: To store and process data securely
- Meta/Facebook: To deliver advertising campaigns on your behalf
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your country or jurisdiction where data protection laws may differ. If you are located in the EEA or UK, we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Other legally approved transfer mechanisms
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical retention periods:
- Contact Form Submissions: 3 years from last contact
- Client Data: 7 years from end of contract (for accounting and legal purposes)
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (standard Google Analytics retention)
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Rights Under GDPR (EEA/UK Residents)
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information
- Right to Restrict Processing: Request that we limit how we use your information
- Right to Data Portability: Request transfer of your information to another service provider
- Right to Object: Object to processing of your information for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- Right to Lodge a Complaint: File a complaint with your local data protection authority
7.2 UK Data Protection Authority
If you are in the UK, you can contact the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
8. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure data storage with reputable cloud providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms (Facebook, LinkedIn, Instagram). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. Marketing Communications
With your consent, we may send you marketing communications about our services, industry insights, and promotional offers. You can opt out of receiving marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly using the details below
- Updating your preferences in your account settings (if applicable)
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., order confirmations, account updates).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending you an email notification (if we have your email address)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MTS MEDIA GROUP LTD
Email: kontakt@mtsmedia.agency
Postal Address: 124 City Road, London, England, EC1V 2NX, United Kingdom
Data Protection Inquiries: privacy@mtsmedia.agency
We will respond to your request within 30 days of receipt, as required by applicable data protection laws.
14. Cookies Policy
14.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
14.2 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly (e.g., session management)
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements (e.g., Facebook Pixel)
- Preference Cookies: Remember your settings and preferences
14.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies
- Delete all cookies when you close your browser
Please note that disabling cookies may affect the functionality of our website.